1. TERMS & CONDITIONS
1.1 Acceptance of Terms
By accessing our website, booking an appointment, purchasing a service, or communicating with us, you agree to these Terms & Conditions.
1.2 Services Provided
Comme 9 Esthétique Auto provides professional car detailing, car wash, interior and exterior cleaning, paint care services, and promotional offers. All services are subject to availability.
1.3 Appointments & Cancellations
- Appointments must be confirmed by SMS, phone, or email.
- Cancellations should be made at least 24 hours in advance.
- Failure to cancel may result in a cancellation fee.
1.4 Payment Terms
- We accept payments online or in person.
- Taxes apply (GST/QST).
- Gift cards and promo codes must be presented before service.
1.5 Service Satisfaction Policy
- If you are not satisfied with the service, please notify us within 24 hours.
- We may offer corrections at no additional cost, depending on the situation.
- No refunds on completed services.
1.6 Vehicle Condition Disclosure
You agree to disclose any:
- Pre-existing damage
- Electrical issues
- Broken parts
- Sensitive materials
We are not responsible for damage caused by pre-existing problems.
2. PRIVACY POLICY
2.1 Information We Collect
We collect:
- Name
- Phone number
- Email address
- Vehicle details
- Payment information
- Booking and purchase history
2.2 How We Use Your Information
Your information is used to:
- Book appointments
- Send confirmations & reminders
- Provide customer support
- Process payments
- Send promotions (optional)
- Improve our services
2.3 SMS & Marketing Consent
If you opt in, we may send:
- Promotions
- Service reminders
- Exclusive offers
You can opt out at any time.
2.4 Data Protection
We store your information securely in our CRM. We do not sell or rent your information.
2.5 Sharing Your Information
We may share data only with:
- Payment processors
- CRM systems
- Service partners required to complete your service
Never for third-party marketing.
2.6 Cookies (Website)
We may use cookies to:
- Improve user experience
- Track website traffic
- Personalize content
You may disable cookies in your browser.
2.7 Your Rights
You may:
- Request access to your data
- Request corrections
- Request deletion
- Opt out of marketing
Contact us for any request.
2.8 Contact Information
For privacy concerns:
📞 (514) 941-8145
📧 [comm9esthetique@gmial.com]
📍 710 De Martigny Ouest, Saint-Jérôme, QC
Data Collection & Contact Information
Your data may be collected when you fill out forms or interact with our site. This data is used solely to improve user experience or to respond to your enquiries.
If you have questions regarding these terms or the privacy policy, please contact us via our support page or at our email address provided on the website.