1. TERMS & CONDITIONS

These Terms & Conditions (the “Terms”) govern your use of the Comme 9 Esthétique Auto website (the “Website”) and any services provided by Comme 9 Esthétique Auto (the “Services”). By visiting or using the Website, you agree to be bound by these Terms.

1. General Use

By accessing or using the Website or booking a service with us, you agree to comply with these Terms. If you do not agree, you must stop using the Website and Services.

Comme 9 Esthétique Auto provides detailing and automotive care services, including interior and exterior cleaning, ceramic coatings, paint correction, and related services.

2. Services

Our Services include but are not limited to:

  • Interior detailing

  • Exterior detailing

  • Paint decontamination

  • Ceramic & nano-ceramic coatings

  • Headlight restoration

  • Polishing & paint correction

All services are subject to availability, technician approval, and proper vehicle condition.

Service descriptions, durations, and pricing may change at any time.

3. Bookings & Appointments

To book an appointment, you must provide accurate information including your name, contact details, vehicle information, and preferred service.

By booking, you agree to the following:

  • A vehicle may require additional work based on its condition (pet hair, excessive dirt, stains, salt, odors, etc.).

  • Extra fees may apply to oversized vehicles, SUVs, trucks, or heavily soiled interiors/exteriors.

  • The duration of the service may vary depending on vehicle condition.

  • We reserve the right to reschedule or refuse service.

4. Payment

Payments may be made online through our checkout system, payment link, or on-site.

  • All prices are in CAD unless stated otherwise.

  • A deposit may be required to secure an appointment.

  • Deposits are non-refundable unless otherwise stated.

  • Gift cards and promo cards must be presented at the time of service.

  • Promo cards are valid until December 2026 unless otherwise stated.

5. Promo Cards, Gift Cards & Discounts

  • Promo cards hold no cash value.

  • They cannot be combined with other promotions unless approved.

  • Lost or stolen cards cannot be replaced without proof of purchase.

  • One promo card per vehicle per visit.

  • Extra fees still apply for oversized or heavily soiled vehicles.

6. Changes & Cancellations

You must notify us at least 24 hours before your appointment to reschedule.

We reserve the right to:

  • Cancel appointments due to weather

  • Refuse service

  • Adjust pricing if the vehicle condition requires additional work

7. Liability

Comme 9 Esthétique Auto is not responsible for:

  • Pre-existing damage

  • Hidden defects

  • Mechanical or electrical issues

  • Items left inside the vehicle

You agree to remove all valuables before your appointment.

While we take every precaution to protect your vehicle, all services are performed at your own risk.

8. Website Use

You may not copy, reproduce, or distribute any content from the Website without our written permission. All branding, images, content, design, and materials remain the property of Comme 9 Esthétique Auto.

9. Privacy

By using our Website or Services, you agree to our Privacy Policy regarding the collection and use of your personal information.

10. Modifications

Comme 9 Esthétique Auto may update these Terms at any time. Updates will be posted on this page with the revised date.

11. Governing Law

These Terms are governed by the laws of Quebec, Canada. Any disputes will be handled in the courts of Montreal, Quebec.
12. SMS & Electronic Communications

By providing your mobile phone number, you agree to receive SMS messages from Comme 9 Esthétique Auto regarding appointments, confirmations, reminders, and service updates. Messages are sent from +1 (450) 990-7268.

Message frequency may vary. Message & data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.

These Terms & Conditions (the “Terms”) govern your use of the Comme 9 Esthétique Auto website (the “Website”) and any services provided by Comme 9 Esthétique Auto (the “Services”). By visiting or using the Website, you agree to be bound by these Terms.

1. General Use

By accessing or using the Website or booking a service with us, you agree to comply with these Terms. If you do not agree, you must stop using the Website and Services.

Comme 9 Esthétique Auto provides detailing and automotive care services, including interior and exterior cleaning, ceramic coatings, paint correction, and related services.

2. Services

Our Services include but are not limited to:

  • Interior detailing

  • Exterior detailing

  • Paint decontamination

  • Ceramic & nano-ceramic coatings

  • Headlight restoration

  • Polishing & paint correction

All services are subject to availability, technician approval, and proper vehicle condition.

Service descriptions, durations, and pricing may change at any time.

3. Bookings & Appointments

To book an appointment, you must provide accurate information including your name, contact details, vehicle information, and preferred service.

By booking, you agree to the following:

  • A vehicle may require additional work based on its condition (pet hair, excessive dirt, stains, salt, odors, etc.).

  • Extra fees may apply to oversized vehicles, SUVs, trucks, or heavily soiled interiors/exteriors.

  • The duration of the service may vary depending on vehicle condition.

  • We reserve the right to reschedule or refuse service.

4. Payment

Payments may be made online through our checkout system, payment link, or on-site.

  • All prices are in CAD unless stated otherwise.

  • A deposit may be required to secure an appointment.

  • Deposits are non-refundable unless otherwise stated.

  • Gift cards and promo cards must be presented at the time of service.

  • Promo cards are valid until December 2026 unless otherwise stated.

5. Promo Cards, Gift Cards & Discounts

  • Promo cards hold no cash value.

  • They cannot be combined with other promotions unless approved.

  • Lost or stolen cards cannot be replaced without proof of purchase.

  • One promo card per vehicle per visit.

  • Extra fees still apply for oversized or heavily soiled vehicles.

6. Changes & Cancellations

You must notify us at least 24 hours before your appointment to reschedule.

We reserve the right to:

  • Cancel appointments due to weather

  • Refuse service

  • Adjust pricing if the vehicle condition requires additional work

7. Liability

Comme 9 Esthétique Auto is not responsible for:

  • Pre-existing damage

  • Hidden defects

  • Mechanical or electrical issues

  • Items left inside the vehicle

You agree to remove all valuables before your appointment.

While we take every precaution to protect your vehicle, all services are performed at your own risk.

8. Website Use

You may not copy, reproduce, or distribute any content from the Website without our written permission. All branding, images, content, design, and materials remain the property of Comme 9 Esthétique Auto.

9. Privacy

By using our Website or Services, you agree to our Privacy Policy regarding the collection and use of your personal information.

10. Modifications

Comme 9 Esthétique Auto may update these Terms at any time. Updates will be posted on this page with the revised date.

11. Governing Law

These Terms are governed by the laws of Quebec, Canada. Any disputes will be handled in the courts of Montreal, Quebec.

SMS messages may be sent from our dedicated business number: +1 (450) 990-7268.


2. PRIVACY POLICY

✔️ PIPEDA (Canadian federal privacy law)
✔️ Quebec requirements (including Law 25 compliance)
✔️ Best practices for service businesses
✔️ GHL data practices
✔️ Website + booking funnel + AI chatbot usage

You can paste this directly into your website.

📄 Privacy Policy – Comme 9 Esthétique Auto

Last updated: December 2025

Comme 9 Esthétique Auto (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our AI assistant, book an appointment, purchase a service or promo card, or communicate with us.

By using our Website, Services, forms, booking system, or AI assistant, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information necessary to provide our services, including:

A. Information You Provide

  • Full name

  • Phone number

  • Email address

  • Vehicle details (make, model, year, condition)

  • Appointment details and preferences

  • Messages sent through forms, chat, or our AI assistant

  • Payment information (processed securely through Square or GHL payment partners)

B. Automatically Collected Information

When you visit our website or booking pages:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Cookies and tracking technologies (via GHL, analytics tools, and security systems)

C. Information Collected by AI Assistant

Our AI assistant may collect:

  • Your contact information

  • Service requests

  • Vehicle details

  • Booking preferences

This information is used strictly for customer support and booking management.

2. How We Use Your Information

We use your information to:

  • Create, manage, and confirm appointments

  • Process payments and purchases

  • Provide customer support

  • Send confirmations, reminders, and updates

  • Communicate promotional offers (with your consent)

  • Improve our website and services

  • Prevent fraud and maintain security

  • Maintain records required by law

We do not sell or rent your personal information.

3. Sharing of Information

We may share your information only with:

A. Service Providers

  • GoHighLevel (GHL) – CRM, bookings, forms, AI assistant

  • Square or other payment processors – secure payment processing

  • Email/SMS providers – for confirmations and reminders

All third-party providers comply with Canadian privacy requirements and store data securely.

B. Legal Requirements

Information may be shared if required by:

  • Law

  • Court order

  • Government authorities

  • To protect our rights or prevent fraud

We do not share personal information with third parties for marketing without explicit consent.

4. Consent

By submitting your information, booking a service, using our AI assistant, or purchasing a product, you consent to:

  • Collection of the information you provide

  • Use of the information for booking, communication, and service delivery

  • Receiving transactional messages (confirmation, reminders, follow-ups)

  • Storage within Canada or the U.S. depending on the platform used (GHL, Square, etc.)

Marketing messages require your express consent, and you may unsubscribe at any time.

5. Cookies & Tracking Technologies

Our website and booking system may use cookies to:

  • Improve user experience

  • Remember preferences

  • Analyze traffic

  • Maintain website security

You may disable cookies in your browser settings, but certain features may not function properly.

6. How We Protect Your Information

We use industry-standard security measures to safeguard personal information, including:

  • Encrypted connections (SSL/HTTPS)

  • Secure payment processing

  • Access-restricted CRM (GHL)

  • Authentication protocols

  • Regular security updates

However, no online system is fully secure, and users share information at their own risk.

7. Data Storage & Retention

Your information is stored securely in accordance with:

  • PIPEDA (Canada)

  • Quebec Law 25

  • GHL and payment processor compliance rules

We retain data only as long as necessary to provide services or as required by law.

You may request deletion of your data at any time (unless retention is legally required).

8. Your Rights (Canada & Quebec)

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Withdraw consent for non-essential uses

  • Request deletion of your data

  • Request details on how your data is stored and used

To make a request, contact us at:

📧 comme9esthetiqueauto@gmail.com

We respond within legally required timelines.

9. Payment Information

Payments are processed securely by approved payment partners (e.g., Square, Stripe).

Comme 9 Esthétique Auto never stores full credit card details on our systems.

10. AI Assistant & Automation Policy

Our AI assistant (powered through GHL) may:

  • Collect information you voluntarily provide

  • Assist with bookings and customer service

  • Store conversations for training and quality improvement

The AI does not:

  • Make automated decisions affecting your rights

  • Process payments

  • Access your financial information

You may request deletion of chat logs upon request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Continued use of our Website or Services indicates acceptance of the updated Policy.

12. Contact Information

For questions or privacy-related requests:

Comme 9 Esthétique Auto
13. SMS & Electronic Communications

By providing your mobile phone number, you agree to receive SMS messages from Comme 9 Esthétique Auto regarding appointments, confirmations, reminders, and service updates. Messages are sent from +1 (450) 990-7268.

Message frequency may vary. Message & data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.
By providing your phone number, you consent to receive SMS messages from Comme 9 Esthétique Auto from +1 (450) 990-7268 for transactional purposes such as confirmations, reminders, and service information. Message frequency may vary. Message & data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance.


📧 comme9esthetiqueauto@gmail.com
Montréal, Québec, Canada

✔️ PIPEDA (Canadian federal privacy law)
✔️ Quebec requirements (including Law 25 compliance)
✔️ Best practices for service businesses
✔️ GHL data practices
✔️ Website + booking funnel + AI chatbot usage

You can paste this directly into your website.

📄 Privacy Policy – Comme 9 Esthétique Auto

Last updated: December 2025

Comme 9 Esthétique Auto (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our AI assistant, book an appointment, purchase a service or promo card, or communicate with us.

By using our Website, Services, forms, booking system, or AI assistant, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information necessary to provide our services, including:

A. Information You Provide

  • Full name

  • Phone number

  • Email address

  • Vehicle details (make, model, year, condition)

  • Appointment details and preferences

  • Messages sent through forms, chat, or our AI assistant

  • Payment information (processed securely through Square or GHL payment partners)

B. Automatically Collected Information

When you visit our website or booking pages:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Cookies and tracking technologies (via GHL, analytics tools, and security systems)

C. Information Collected by AI Assistant

Our AI assistant may collect:

  • Your contact information

  • Service requests

  • Vehicle details

  • Booking preferences

This information is used strictly for customer support and booking management.

2. How We Use Your Information

We use your information to:

  • Create, manage, and confirm appointments

  • Process payments and purchases

  • Provide customer support

  • Send confirmations, reminders, and updates

  • Communicate promotional offers (with your consent)

  • Improve our website and services

  • Prevent fraud and maintain security

  • Maintain records required by law

We do not sell or rent your personal information.

3. Sharing of Information

We may share your information only with:

A. Service Providers

  • GoHighLevel (GHL) – CRM, bookings, forms, AI assistant

  • Square or other payment processors – secure payment processing

  • Email/SMS providers – for confirmations and reminders

All third-party providers comply with Canadian privacy requirements and store data securely.

B. Legal Requirements

Information may be shared if required by:

  • Law

  • Court order

  • Government authorities

  • To protect our rights or prevent fraud

We do not share personal information with third parties for marketing without explicit consent.

4. Consent

By submitting your information, booking a service, using our AI assistant, or purchasing a product, you consent to:

  • Collection of the information you provide

  • Use of the information for booking, communication, and service delivery

  • Receiving transactional messages (confirmation, reminders, follow-ups)

  • Storage within Canada or the U.S. depending on the platform used (GHL, Square, etc.)

Marketing messages require your express consent, and you may unsubscribe at any time.

5. Cookies & Tracking Technologies

Our website and booking system may use cookies to:

  • Improve user experience

  • Remember preferences

  • Analyze traffic

  • Maintain website security

You may disable cookies in your browser settings, but certain features may not function properly.

6. How We Protect Your Information

We use industry-standard security measures to safeguard personal information, including:

  • Encrypted connections (SSL/HTTPS)

  • Secure payment processing

  • Access-restricted CRM (GHL)

  • Authentication protocols

  • Regular security updates

However, no online system is fully secure, and users share information at their own risk.

7. Data Storage & Retention

Your information is stored securely in accordance with:

  • PIPEDA (Canada)

  • Quebec Law 25

  • GHL and payment processor compliance rules

We retain data only as long as necessary to provide services or as required by law.

You may request deletion of your data at any time (unless retention is legally required).

8. Your Rights (Canada & Quebec)

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Withdraw consent for non-essential uses

  • Request deletion of your data

  • Request details on how your data is stored and used

To make a request, contact us at:

📧 comme9esthetiqueauto@gmail.com

We respond within legally required timelines.

9. Payment Information

Payments are processed securely by approved payment partners (e.g., Square, Stripe).

Comme 9 Esthétique Auto never stores full credit card details on our systems.

10. AI Assistant & Automation Policy

Our AI assistant (powered through GHL) may:

  • Collect information you voluntarily provide

  • Assist with bookings and customer service

  • Store conversations for training and quality improvement

  • SMS messages may be sent from our dedicated business number: +1 (450) 990-7268.

The AI does not:

  • Make automated decisions affecting your rights

  • Process payments

  • Access your financial information

You may request deletion of chat logs upon request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Continued use of our Website or Services indicates acceptance of the updated Policy.

12. Contact Information

For questions or privacy-related requests:

Comme 9 Esthétique Auto
📧 comme9esthetiqueauto@gmail.com
Montréal, Québec, Canada

Data Collection & Contact Information

Your data may be collected when you fill out forms or interact with our site. This data is used solely to improve user experience or to respond to your enquiries.

If you have questions regarding these terms or the privacy policy, please contact us via our support page or at our email address provided on the website.